AI IT management for MSPs and company IT teams
Aubytech monitors every PC, server and network device you manage, patches them on schedule, keeps track of assets and licences, runs your IT helpdesk, and uses AI to diagnose problems and run approved fixes, even at 2 am.
NOCRunning IT for
One agent, seven modules
Install one lightweight agent and every module reads from it. Health, updates, inventory, tickets, backups and reports share the same device record, so the AI sees the whole picture and your technicians stop switching between five tools.
CPU, memory, disk, uptime and network status for every PC, laptop, server, printer and switch, with alerts sorted by severity and grouped by client.
Windows, macOS and common app updates install in maintenance windows you approve. A pilot ring goes first, and any update rolls back from the same screen.
Hardware, software, licences, warranties and who uses what, collected by the agent for every client or department and kept up to date daily.
Licence seats
6 warranties expire in the next 60 days
Tickets arrive from email, WhatsApp and a desktop app. The AI Fix Assistant reads the ticket and the device data, suggests the likely cause with its evidence, and runs only the scripts your team has approved.
"Printer is showing offline again, patients waiting for bills."
Likely cause 92% confidence
Print Spooler service on LC-RECEPTION-01 stopped after a driver crash.
Proposed fix
restart-print-spooler.ps1
Approved script · allowed 08:00 to 20:00 · this client opted in
Every input, decision and command is written to the ticket log.
Every backup job across every client is checked daily: did it run, did it finish, is it the right size, and is there room at the destination. Failures alert, and retry if you allow it.
Uptime, tickets solved, patches applied, backups checked and devices due for replacement, for each client or department, under your brand and sent on the first.
Two kinds of IT team
Each client is its own tenant with separate data, policies, windows and queues. The NOC screen shows them all at once.
Split one organisation by site or department, such as wards in a hospital, campuses in a school group, or lines in a plant.
Guardrails
Clear limits on what runs, when it runs, and what data is collected.
The AI may
The AI never
Encrypted connections Agents talk to the platform over TLS 1.2 or later. Data is encrypted at rest.
Separate per client Each client’s data is kept apart and never sold or shared.
Permission first Remote access needs the user’s approval and shows a visible notice.
IT data only No keystrokes, browsing or screen recording. Device health, not people.
Setup
Sign up and your login details arrive by email. The 1U plan covers 25 devices.
Run the MSI or PKG, or push it with Group Policy or Intune to the whole site.
Devices check in, inventory fills itself, and SNMP finds the printers and switches.
Pick a template, set alert thresholds and the first maintenance window.
The first monthly report drafts itself from a month of real data.
Questions
The things IT leads and MSP owners ask before they install the first agent.
Yes. The agent runs on Windows 10 and 11, Windows Server 2016 to 2025, and macOS 13 or later. Printers, switches, routers, firewalls and UPS units are monitored over SNMP without an agent.
Yes. Every client has its own policies, maintenance windows, ticket queue and reports, and the NOC view shows all of them together. Technicians can be limited to the clients they look after.
Only scripts you have approved, in the time windows you set, for clients where you have switched it on. Everything else is a suggestion that waits for a technician. Every input, decision and command is logged with the ticket.
Yes. Link a WhatsApp Business number and messages become tickets in the right client queue, with photos attached. Replies from the technician go back to the same chat.
Yes, on the 12U and 42U plans. A session always needs the user to accept it, and a visible notice stays on their screen until it ends. Unattended access to servers can be enabled per device by an administrator.
Most teams have their first site reporting within an hour. Create the account, deploy the agent by hand, Group Policy or Intune, and the first scan finishes in minutes. Policies and patch windows usually take an afternoon.
No. Agents collect what IT needs to keep devices healthy: performance, software, updates and events. They do not record keystrokes, browsing or screen activity, and data is never sold.
Device Monitor and Patch Manager for up to 25 devices. No card, no time limit. Add the rest of the rack when you are ready.