Forward support@yourdomain to your queue. Replies thread properly and attachments come along.
U6 IT TicketsFrom the 12U plan
One queue for every way people ask for help.
Staff raise tickets the way they already talk: by email, on WhatsApp, or with the Get Help button on their desktop. Alerts become tickets on their own, and every ticket knows which device it is about.
U6 IT Ticketshelpdesk
- Alert#T-881Metro GarmentsBackup destination offline, recovered to cloudP2 6h 40mMorning shift
- WhatsApp#T-879Lotus ClinicReception printer shows offlineP3 1h 12mAI diagnosis ready
- Desktop app#T-876Sharma & Co.Tally not opening after updateP2 38mAssigned
- Email#T-874Sharma & Co.New joiner laptop setup for MondayP4 2dScheduled
How it works
Four steps, printed on the rack label.
- STEP 01Connect channels
Forward a support address, link a WhatsApp Business number, and switch on the Get Help tray icon for your agents.
- STEP 02Route
Tickets land in a queue per client, with priority and SLA set by rules on sender, keywords or device.
- STEP 03Work it
Device health, recent changes and the AI diagnosis sit beside the conversation. Remote in with one click, with permission.
- STEP 04Close and measure
Users rate the fix with one tap. Time spent is tracked per ticket for billing and monthly reports.
Capabilities
What IT Tickets does every day.
Staff message a WhatsApp Business number. Photos of error screens arrive as ticket attachments.
Desktop app
A Get Help tray icon sends a screenshot, device name, logged-in user and recent alerts with the request.
SLA timers
First response and resolution targets per client and priority, with a warning before a breach.
Alert to ticket
Critical alerts open a ticket automatically, and close it when the device recovers, unless a human is on it.
Remote access
Start a remote session from the ticket. The user approves it and sees a visible notice the whole time.
Spec sheet
The details technicians ask for.
From the 12U plan, priced per device per month. Every module reads from the same agent, so there is nothing extra to install.
- Channels
- Email, WhatsApp Business, desktop app, web portal, alerts
- Queues
- Per client, per site or per department
- Tracking
- SLA timers, time entries, one-tap satisfaction rating
- Remote access
- Included on 12U and 42U, user permission required
Responsible AI and security
Limits that are written down, not implied.
Approved scripts only
The assistant runs scripts from the library your team approved. It cannot write a new script and run it.
Approved windows only
Each script has the hours it may run per client. Outside them, the fix waits for a technician.
Remote access needs permission
Remote sessions are started by people, need the user to accept, and show a visible notice throughout.
IT data, not people data
Device data is used for IT management only. No keystrokes, browsing history or screen recording.
Encrypted and separate
Agents connect over encrypted channels. Each client’s data is kept separate, encrypted at rest and never sold.
Every action logged
What it read, what it concluded, what it ran and the output, stored with the ticket for review.
$ aubytech enroll --plan 1U --devices 2500 / 25 online
Monitor your first 25 devices free.
Device Monitor and Patch Manager for up to 25 devices. No card, no time limit. Add the rest of the rack when you are ready.