Terms of Service

01Agreement

These terms apply when you create an account or use the platform. If you sign up on behalf of a company, you confirm you are allowed to accept them for that company, and “you” means that company.

02The service

The platform provides device monitoring, patch management, asset inventory, IT ticketing, an AI Fix Assistant, backup checks and client reports. The modules available depend on your plan, as described on the pricing page.

03Accounts and technicians

• Keep login details private and switch on multi-factor authentication for every technician.
• You are responsible for what your technicians do in the platform, including the scripts they approve.
• Tell us promptly if you believe an account has been compromised.

04Authority over managed devices

Install the agent only on devices and networks you own or are authorised to manage. As the customer, you are responsible for:

• Having the right to monitor, patch and run scripts on each device.
• Telling users of managed devices that the devices are managed, as required by law and your own policies.
• For MSPs, having agreements with your clients that cover the use of the platform.

05Scripts, patches and AI fixes

The AI Fix Assistant suggests fixes and runs only scripts your team has approved, inside the windows you set. You choose the autonomy level for each client and script.

You are responsible for testing and approving scripts and patch policies before using them widely. We recommend a pilot ring for updates and a tested backup for any device before major changes.

06Remote access

Remote sessions to a user’s screen require that user’s permission and show a visible notice. You must not use remote access, or any other part of the platform, to monitor people’s personal activity.

07Acceptable use

• No use against devices or networks you are not authorised to manage.
• No distribution of malware, unlawful content or software that you do not have the right to deploy.
• No attempts to break, probe or overload the platform, or to reach data belonging to other customers.
• No reselling of the platform except on the 42U plan under its white-label terms.

08Plans, billing and changes

The 1U plan is free for up to 25 devices. Paid plans are billed per device per month, monthly or annually in advance, based on the highest number of active devices in the billing period. Prices exclude taxes.

Upgrades take effect straight away and are prorated. Downgrades take effect at the end of the current period. Price changes are announced at least 30 days ahead and apply from your next renewal. Refunds follow the Refund Policy.

09Your data

You own the data you and your agents put into the platform. We use it only to provide the service, as described in the Privacy Policy. You can export it at any time while your account is active and for 30 days after it closes.

10Availability and support

We work to keep the platform available at all times and schedule maintenance outside common business hours where we can. The platform is a tool that helps your team; it does not replace your own backups, security controls or professional judgement.

11Warranties and liability

The platform is provided as described on this website. To the extent the law allows, we do not accept liability for indirect or consequential losses, lost profits or lost data, including losses caused by updates or scripts you approved.

Our total liability in any 12 months is limited to the fees you paid for the platform in that period.

12Ending the agreement

You can close your account at any time. We may suspend or close an account that breaks these terms or leaves invoices unpaid after notice. When an account closes, agents stop reporting and should be uninstalled, and data is deleted as set out in the Privacy Policy.

13Governing law

These terms are governed by the laws of India, and any dispute will be handled by the competent courts in India.

14Questions

Questions about these terms can be sent through the contact page.