Refund Policy

01Free 1U plan

The 1U plan is free for up to 25 devices and needs no card, so there is nothing to refund. You can try the platform on 1U before paying for anything.

02Monthly plans

Monthly plans can be cancelled at any time and stay active until the end of the month already paid. Partial months are not refunded, and no further charges are made after cancellation.

03Annual plans

• Cancel within 30 days of the first annual payment for a full refund.
• After 30 days, the plan stays active until the end of the paid year and is not renewed.
• Unused months after the first 30 days are not refunded, except where required by law.

04Device count changes

Paid plans are billed on the highest number of active devices in a billing period. Retiring devices lowers the next bill; it does not create a refund for the current period. Devices added mid-period on annual plans are billed pro rata.

05Guided onboarding

The one-time guided onboarding fee is refundable in full if cancelled before the first session. Once a session has taken place it is not refundable.

06Billing errors

If you were charged in error, such as for devices that were already removed or a duplicate payment, the difference is refunded in full once confirmed.

07How to request a refund

Send a request through the contact page with your account email and invoice number. Approved refunds go back to the original payment method, normally within 7 to 10 working days.